Return and Refund Policy
Summary
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Return Window: We accept returns for both defective and non-defective items within 30 days of delivery.
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Restocking Fees: No cost applied.
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Refund Processing Time: Refunds will be processed within 7 days to the original payment method used.
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Return Shipping Costs: The costs for returning the product are the customer's responsibility.
Product Condition
Returned products must be new, unused, and in the same condition in which you received them, complete with original tags still attached and in their original packaging. Proof of purchase (either your order number or invoice) is required.
Return Method
All returns must be sent by mail.
Return Process
To initiate the return process, please email us at support@domain.com during the return window, including your order number, reason for return, and photos if applicable.
Our customer service team will review your request and provide you with a return authorization and detailed instructions.
Securely package the item and ship it to the provided return address. Unauthorized returns will not be accepted.
Return Address
After Customer Support has authorized your return process, you can send it to the address below.
Exchanges
Exchanges are accepted within the same 30-day return period, as long as the product meets the return conditions. If you would like to request an exchange, please contact us using the details below.
Order Cancellation
You can request order modifications or cancellations within a 24-hour window from the time of purchase. Please contact our customer support through the contact page, and we'll do our best to handle your request within this timeframe. Once orders have been processed or shipped, modifications will no longer be possible.
Damaged or Incorrect Items
If you receive an item that is defective or incorrect, please contact us immediately. Take a clear photo of the problem and send it to us at info@domain.com. We will provide you with a replacement or the correct item.
Contact Information
Store name:
E-mail: info@lanareva.com
Phone: +44
Operating Address:
8 The Green Suite R,
Dover, 19901
United States
Customer Service Hours:
Monday – Friday: 08:00 AM – 18:00 PM (GMT - London)
Saturday – Sunday: closed
We respond to emails within 24-48 hours.